Greetings are probably as old as the civilization. People always greet each other whenever they meet or talk. A good morning, hello, how are you, how are things at your end, etc are some of the common ways to begin the conversation. A greeting in everyday life connects us better with another person. One generally does not immediately come to the subject matter without a greeting in almost all meetings.
Printed Cards- As science progressed, people began using printed greeting cards. They are still widely in use. Do you know that some of the first greeting cards were created to convey -Merry Christmas? In todays world, printed card maintains its supremacy, but ecards or egreetings are slowly capturing a bigger space. Convenience of use, ease of selection and less hassle in sending ecards, makes them very popular amongst the younger generation.
How to select ecards? What are the attributes, one should look for in an ecard before sending? Let us begin with Birthdays. This is the day, when we receive many cards and compare who sent which design? So selecting an ecard is important to make a better connection. One cannot simply click on any site, select a ecard at random and send it across.
What should one look for during the selection? The first consideration is our relationship with the recipient and the second is the personality of the recipient. If one for whom we are choosing the card is a serious or sober kind of person, a hilarious card will not make him/her happy. That is sure. If we are not close to the person we are sending the card, our choice should be a subdued design, isnt it?
Always read carefully what the egreeting conveys, what is the message, etc. Think about the person to whom you are sending the ecard. Will he/she feel happy or great reading the message? If you are very close to the recipient, does the message in the greeting convey your closeness or what you feel from the heart? Take these aspects in mind while choosing.
Choosing greeting cards is an art, and one who perfects this art, enjoys better relationships. So enjoy the world of virtual greetings and send the right ecard to the right person.
Showing posts with label Communications. Show all posts
Showing posts with label Communications. Show all posts
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Communications
What you should know when selecting a professional services team for custom IVR applications
What you should know when selecting a professional services team for custom IVR applications
By Matt Ervin, Co-Founder, Plum Voice
IVR solutions, as they grow more complex in their capabilities, are assuming a more prominent role in enterprises. Once merely a front line for call centers, IVR has now evolved into a tool that facilitates not only customer service, but also other processes that are ripe for automation such as workforce management, payment solutions or service order fulfillment. The vast potential of IVR-enabled automation is now prompting more and more enterprises to seek feature-rich IVR solutions that are best delivered via custom IVR application development.
When selecting a professional services team to build your custom IVR application, there are a number of things look for to ensure the quality, reliability and performance of your IVR solution.
1. Vertically integrated. When choosing an IVR vendor, look for a company that develops and owns the IVR technology . IVR vendors that build, own and support their technology, (the core of which is the VoiceXML IVR platform), will provide superior technical expertise in all phases of your application development and deployment. Engineers who designed and built their own VoiceXML platform from the ground up will be better qualified to create custom IVR applications that exhibit faster performance, greater functionality and superior call quality.
2. VoiceXML platform certification. VoiceXML platform certification ensures interoperability of VoiceXML platforms, tools, service providers, and applications
As VoiceXML adoption continues to grow in enterprises and carriers, certification assists customers in choosing from a wide variety of vendors and deployment options to solve their particular business needs The certification program is managed and developed by VoiceXML Forum members and provides impartiality through the use of independent third-party test laboratories.
3. Support for multiple speech technologies. Look for a vendor whose VoiceXML platform supports as many speech technologies as possible.
VoiceXML IVR systems should support outside resources such as speech recognition engines or text-to-speech engines in a modular manner. This is important, because as these technologies are upgraded, application functionality can be improved without modifying VoiceXML code.
4. Clear project management framework to guide each phase of the design, development and deployment process.
Stages of a custom application development project should include:
-Design Phase: Expect complete design specification to be written by your IVR vendor to define the application's functionality, behavior, caller/user interface, and XML-based application programming interface (API) for the database interface.
-Implementation Phase: Expect high-quality voice application development by our experienced IVR software engineers freeing you to focus on business data while your IVR vendor focuses on the call flow.
-QA and Deployment: Expect a thorough and well-managed application test process that exercises your application end-to-end to ensure a smooth transition to production.
5. Support, maintenance and management Although often underestimated, support and maintenance will strongly affect the performance and reliability of your IVR application. Look for a vertically integrated IVR vendor that has a lengthy track record of proven customer satisfaction in the industry.
6. Deployment options: Seek a vendor that offers both on-site IVR and hosted IVR deployments. This will allow you choice in terms of equipment management. For those that prefer to manage their own telco connection or their own IVR servers, an on-site solution will be a better fit. For those that want to outsource all aspects of the their IVR solution, including telco connectivity, infrastructure and the IVR application, hosted IVR will be the right choice.
By Matt Ervin, Co-Founder, Plum Voice
IVR solutions, as they grow more complex in their capabilities, are assuming a more prominent role in enterprises. Once merely a front line for call centers, IVR has now evolved into a tool that facilitates not only customer service, but also other processes that are ripe for automation such as workforce management, payment solutions or service order fulfillment. The vast potential of IVR-enabled automation is now prompting more and more enterprises to seek feature-rich IVR solutions that are best delivered via custom IVR application development.
When selecting a professional services team to build your custom IVR application, there are a number of things look for to ensure the quality, reliability and performance of your IVR solution.
1. Vertically integrated. When choosing an IVR vendor, look for a company that develops and owns the IVR technology . IVR vendors that build, own and support their technology, (the core of which is the VoiceXML IVR platform), will provide superior technical expertise in all phases of your application development and deployment. Engineers who designed and built their own VoiceXML platform from the ground up will be better qualified to create custom IVR applications that exhibit faster performance, greater functionality and superior call quality.
2. VoiceXML platform certification. VoiceXML platform certification ensures interoperability of VoiceXML platforms, tools, service providers, and applications
As VoiceXML adoption continues to grow in enterprises and carriers, certification assists customers in choosing from a wide variety of vendors and deployment options to solve their particular business needs The certification program is managed and developed by VoiceXML Forum members and provides impartiality through the use of independent third-party test laboratories.
3. Support for multiple speech technologies. Look for a vendor whose VoiceXML platform supports as many speech technologies as possible.
VoiceXML IVR systems should support outside resources such as speech recognition engines or text-to-speech engines in a modular manner. This is important, because as these technologies are upgraded, application functionality can be improved without modifying VoiceXML code.
4. Clear project management framework to guide each phase of the design, development and deployment process.
Stages of a custom application development project should include:
-Design Phase: Expect complete design specification to be written by your IVR vendor to define the application's functionality, behavior, caller/user interface, and XML-based application programming interface (API) for the database interface.
-Implementation Phase: Expect high-quality voice application development by our experienced IVR software engineers freeing you to focus on business data while your IVR vendor focuses on the call flow.
-QA and Deployment: Expect a thorough and well-managed application test process that exercises your application end-to-end to ensure a smooth transition to production.
5. Support, maintenance and management Although often underestimated, support and maintenance will strongly affect the performance and reliability of your IVR application. Look for a vertically integrated IVR vendor that has a lengthy track record of proven customer satisfaction in the industry.
6. Deployment options: Seek a vendor that offers both on-site IVR and hosted IVR deployments. This will allow you choice in terms of equipment management. For those that prefer to manage their own telco connection or their own IVR servers, an on-site solution will be a better fit. For those that want to outsource all aspects of the their IVR solution, including telco connectivity, infrastructure and the IVR application, hosted IVR will be the right choice.
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